You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Shipment duration
Parcels are sent by air every day
Average duration of transportation: 5-10 days.
Parcels are sent by air twice a week - every Tuesday and Friday.
Average duration of transportation: 5-10 days.
Parcels are sent both by air and by sea. The type of transportation is chosen by the customer when ordering the parcel, customer shops parcel to either the air or sea shipping address.
By air three times a week - every Tuesday, Thursday and Saturday.
Average duration of transportation: 10-15 days.
By land, parcels are sent once a week - every Saturday
The average duration of transportation is 30-40 days.
Parcels are sent by land once a week, based on the following principle: Packages received by Friday are sent every Monday.
Average duration of transportation: 5-10 days.
Office working hours:
- Monday to Friday: 09:00–17:00
- Saturday: 09:00–13:00
- Sunday: Closed
Parcels are sent by land once a week every Thursday.
Average duration of transportation: 5-10 days.
Parcels are sent by land twice a week - every Monday and Friday.
Average duration of transportation: 5-7 days.
Parcels are sent by land once a week every Monday.
Average duration of transportation: 10-14 days.
Parcels are sent by land one time a week.
Average duration of transportation: 5-7 days.
Parcels are sent by land once a week every Friday.
Average duration of transportation: 8-10 days.
Parcels come regularly by cargo plane (from USA, UK and China) by Inex Group car (from Germany, Italy, Spain, Turkey, Cyprus and Greece). The reason for the delay could be a flight delay due to bad weather, technical failure, other natural disasters, flight overload, problems on the road or at the country borders. Constantly updated information about flights can be found after authorization or on the flights page.
Direct Transportation to Georgia from Taobao and Pinduoduo
By Air: Parcels sent from the China warehouse on Monday and Tuesday are loaded onto the Wednesday flight.
Parcels sent on Wednesday and Thursday are loaded onto the Friday flight.
Parcels sent on Friday, Saturday, and Sunday are loaded onto the Monday flight.
By land/sea: Packages sent from the Chinese warehouse during the week will be shipped on the Tuesday's flight.
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