Frequently Asked Questions

Parcels are sent both by air and by sea. The type of transportation is chosen by the customer when ordering the parcel, customer shops parcel to either the air or sea shipping address.

By air twice a week - every Tuesday and Friday.

Average duration of transportation: 10-15 days.

By land, parcels are sent once a week - every Saturday

The average duration of transportation is 1 - 1.5 months.

Parcels are sent by land once a week, based on the following principle: Packages received by Friday are sent every Monday.

Average duration of transportation: 5-10 days.

Office working hours:

Monday to Friday: 09:00–17:00
Saturday: 09:00–13:00
Sunday: Closed

Parcels are sent by land once a week every Thursday.

Average duration of transportation: 5-10 days.

Parcels are sent by land twice a week - every Monday and Friday.

Average duration of transportation: 5-7 days.

Parcels are sent by land once a week every Monday.

Average duration of transportation: 10-14 days.

Parcels are sent by land one time a week.

Average duration of transportation: 5-7 days.

Parcels are sent by land once a week every Friday.

Average duration of transportation: 8-10 days.

Parcels come regularly by cargo plane (from USA, UK and China) by Inex Group car (from Germany, Italy, Spain, Turkey, Cyprus and Greece). The reason for the delay could be a flight delay due to bad weather, technical failure, other natural disasters, flight overload, problems on the road or at the country borders. Constantly updated information about flights can be found after authorization or on the flights page.

Direct Transportation to Georgia from Taobao and Pinduoduo

By Air: Parcels sent from the Chinese warehouse on Monday, Tuesday, Wednesday, or Thursday will be shipped on the Thursday flight.

Parcels sent on Friday, Saturday, or Sunday will be shipped on the Sunday flight.
By land/sea: Packages sent from the Chinese warehouse during the week will be shipped on the Tuesday's flight.