You can find answers to the common questions customers raise the most times
Frequently Asked Questions
We are here to help you
Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Sub-user
Inex Group offers users a new, sub-user feature. With the new functionality you can create or add more than one room to your account, manage parcels of different rooms from one account and subscribe to items not only for you, but also for your loved ones.
You will see the sub-user function in your profile after logging in. You can create a new sub-user or add to your profile an existing registered user in the Inex Group system.
After registering the sub-user is assigned an individual room number, addresses and rates. When subscribing, it is necessary to enter the data of the mentioned sub-user: name, surname, room number, address, etc. After logging in, you will see the above information in your profile along with the sub-user information.
Sub-user parcels will be displayed in your room. You will have to declare it yourself. However he/she will have a different room number from you.
A parcel received in the name of a sub-user is another person's parcel and can be taken out by a person in whose name the sub-user is registered or a proxy indicated in the declaration.
In case of customs cleared parcels, only the sub-user can take the parcel out. A proxy will not be able to deliver his/her parcel if he/she does not have a notarized power of attorney.
Can not find the answer you were looking for?
Call or message us
(+995 32) 249 26 26
50% Discount on Trendyol for All Inex Customers!
All Inex customers can now enjoy an exclusive 50% discount when ordering from Trendyol!
Thanks to the direct partnership between Inex Group and Trendyol — the most popular Turkish online store — Inex customers are getting a brand-new benefit!
From July 17 to July 24, shop on the website or mobile app and use promo code INEX50 to get a 50% discount (up to 300 TRY maximum).*
The offer is available both to users who have previously ordered from Trendyol (first 500 people), and to users placing their first order from Trendyol (no limit on quantity).
⚫ When ordering from Trendyol’s website, you no longer need to copy-paste addresses from the Inex site — simply select Inex Group as the shipping provider and enter your name, surname, and room number.
⚫ You can pick up your parcels from the Inex branch linked to your room or receive them at your address via courier delivery service.
Order directly from the website: www.trendyol.com or
Download the Trendyol app:
* Please note: The offer does not apply when paying with a Turkish card.