Frequently Asked Questions

You can find answers to the common questions customers raise the most times

We are here to help you

Please select the theme you are interested in and look for the answers yourself

Addresses for online shopping

Information about addresses

Customs Procedures

Information about customs rules and procedures

Trustee

Add a trustee - a person who will pick up the parcel on your behalf

Sub-user

Manage parcels of different rooms from one account

Shipment duration

Flight dispatch times and estimated transportation times

Shopping online

Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.

Issues with Parcels

My parcel was not reflected in the system, my parcel didn't arrive at warehouse.

Prohibited Items

Information about prohibited items

Payment Methods

Paying for transportation

Balance Refill

Information how to top up Inex's balance

Contact Information

Contact details by departments

Shopping online

The billing address is the address you provide to the bank when receiving a plastic card.

Shipping address means the address where you want your item to be delivered, ie the warehouse address we provide in the United States, China, the United Kingdom, Germany, Turkey, Spain, Cyprus, Italy and Greece, from where we will ship it to you.

You can buy items in any online store around the world that delivers to our warehouse addresses.

Most stores indicate all products by weight, approximately you can always calculate the weight with the data provided by the store, however, you will receive accurate information after the parcels enter our warehouse in Europe, China or America.

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