You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Prohibited Items
For information about prohibited items please see the page.
The sent parcel goes through the necessary scan. If a product the transportation of which is prohibited is found in the parcel it will be sent back to the seller or destroyed.
Can not find the answer you were looking for?
Call or message us
(+995 32) 249 26 26
Get 50% or 60% discount when ordering from Trendyol!
Order from Trendyol and enjoy discounts!
If you have never ordered from Trendyol before, get a 60% discount!
Use promo code INEX60. Get a discount of up to 700 TRY.*
If this is not your first time ordering from Trendyol, you can still enjoy discounts.
Use promo code INEX50 and get a 50% discount!
The discount is valid from October 15 to October 19 (up to 400 TRY).*
Benefits of Trendyol - Inex direct partnership:
⚫ When ordering from Trendyol’s website, you no longer need to copy-paste addresses from the Inex site — simply select Inex Group as the shipping provider and enter your name, surname, and room number.
⚫ You can pick up your parcels from the Inex branch linked to your room or receive them at your address via courier delivery service.
Order directly from the website: www.trendyol.com or
Download the Trendyol app:
* Please note: The offer does not apply when paying with a Turkish card.