Frequently Asked Questions

You can find answers to the common questions customers raise the most times

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Information about addresses

Information about customs rules and procedures

Add a trustee - a person who will pick up the parcel on your behalf

Manage parcels of different rooms from one account

Flight dispatch times and estimated transportation times

Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.

My parcel was not reflected in the system, my parcel didn't arrive at warehouse.

Information about prohibited items

Paying for transportation

Information how to top up Inex's balance

Contact details by departments

Plastic card through our site - commission 0%

Plastic card at our offices - except agent's branches. See information in details of each branch.

Cash on delivery at our offices - commission 0%

From your own balance if there is enough money on your account.

Payment with accumulated bonus points from our site, in case of sufficient number of bonus points.

By bank transfer from any bank to our Terabank account:

- GE92KS0000000360205169

- Inex Group Ltd (შპს ინექს გრუპი)

You need a receipt from the bank and an ID card or passport to pick up the parcel.

From Space's mobile app

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