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Frequently Asked Questions
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Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Payment Methods
Plastic card through our site - commission 0%
Plastic card at our offices - except agent's branches. See information in details of each branch.
Cash on delivery at our offices - commission 0%
From your own balance if there is enough money on your account.
Payment with accumulated bonus points from our site, in case of sufficient number of bonus points.
By bank transfer from any bank to our Terabank account:
- GE92KS0000000360205169
- Inex Group Ltd (შპს ინექს გრუპი)
You need a receipt from the bank and an ID card or passport to pick up the parcel.
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(+995 32) 249 26 26
New Year flight schedule
Georgia - Branches will operate according to the following schedule:
December 31: 09:00–20:00
January 1 and 2: Closed (days off)
USA – The last flight will operate on December 30. The next flight will be sent on January 5.
United Kingdom – The last flight will be sent on December 31. The next flight will be sent on January 5.
China
Air freight: The last flight will be sent on December 31. The next flight will be sent on January 6.
Land freight: The last shipment will be sent on December 29. The next shipment will be sent on January 9.
Taobao and Pinduoduo parcels
Air freight: The last flight will be sent on December 31. The next flight will be sent on January 5.
Land freight: Shipments will be sent according to the regular schedule.
Germany – The last flight will be sent on December 24. The next flight will be sent on January 6.
Spain – The last flight will be sent on December 23. The next flight will be sent on January 6.
Italy – The last flight will be sent on December 25. The next flight will be sent on January 8.
Greece – The last flight will be sent on December 29. The first flight will operate on January 2.
Turkey – A flight will be sent on December 30. The next flight will be sent on January 4.
Cyprus – A flight will be sent on December 29. The first flight will be sent on January 5.