You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Trustee
A trusted person is someone who will pick up your package on your behalf. The proxy is added in advance from your profile.
To ensure the trustee to take the parcel out, the following should be done:
1) The declaration of a specific parcel must indicate that the parcel will be delivered by the trustee.
2) The trustee must have his / her identity document with him / her.
The trustee is added after logging in to the site from your personal page. It is necessary to indicate the name, surname, personal number and contact details of the proxy.
No. You can not use the function of a trustee in case of a customs clearance parcel. Clearance of a customs parcel by another person is done only on the basis of a notarized power of attorney.
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Attention to those ordering from China!
During the Chinese New Year period, the working hours of warehouses in China and shipping schedules will be temporarily changed.
Our warehouse in China will be closed from February 12 through February 23 (inclusive).
Air freight: the last flight will be sent on February 11, the next flight will be sent on February 25.
Land freight: the last shipment will be sent once on February 11 instead of February 6, and the next shipment will be sent on February 27.
Pinduoduo / Taobao warehouse:
The warehouse will be closed from February 15 through February 19 (inclusive).
Air freight: the last flight will operate on February 14 (instead of February 13), the next flight will operate on February 23.
Sea freight: the last shipment will be sent on February 10, the next shipment will be sent on February 24.